Frequently asked questions

How do I know if it works on my car?
CARLINKIT® works on most brand and models of cars on the market. If in doubt, send us a message via messenger : or

Why choose CARLINKIT®?
CARLINKIT® is a recognised and reliable American brand. Our brand is renowned for having the best Carplay technology. Many customers have trusted us and recommend our products on a daily basis.

Will it work with my iPhone or Samsung?

- For Wireless Carplay Activator 2.0 it works only with Iphone IOS 10 and above.
- For Car adapter Android & IOS : it works on all iPhones from iPhone 5 (with iOS 7.1) to 11 Pro. Also works on Android mobile phones (5.1 and above).

How long does it take to connect the CARLINKIT® device?
It depends on the phone and the car, but it usually takes between 5 and 10 seconds after the car is switched on.

What are the shipping times for your products?
It takes 1 to 2 days to process your order and then we deliver it to you : 

- 5 to 7 days for Express shipping

- 10 to 15 days for Standard shipping

Do you ship worldwide?
Yes, we do. We ship all over the world.

Where do we ship from?
Our offices are located at 16192 Coastal Highway, Lewes, Delaware 19958, Sussex County, USA. Our warehouses are located in England and the United States.

Do you provide tracking information?
Yes, a few days after your order has been processed, we will send you an email explaining how to easily track your order on our order tracking page:

I received a damaged item. What can I do?
We are sorry to hear that. Simply send us a picture of the damaged item to the email address: and we will send you a similar replacement item as soon as possible.

Where is it located?
We are at 16192 Coastal Highway, Lewes, Delaware 19958, Sussex County, USA.

I have not received my order yet. What is taking so long?
We apologize for the delay. Sometimes international shipments can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time on our page:

If you still feel you need assistance in tracking your parcel or would like to ask for information about your parcel, please contact us by email at:

Do you have a refund policy?
We do our best to solve any problems our customers may encounter with their items online. If you still wish to receive a refund on your order, we can of course complete the payment if the claim is made within 30 days of the order date and the product(s) concerned are not sold. For further information, please read our refund policy: